Service Uptime Guarantee
We offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
30 Day Money Back Guarantee
We offer unconditional money back guarantee on our hosting services. If you are not completely satisfied with our service, you cancel the Service within thirty (30) calendar days of purchase you will be given a full refund. Domain names registered through our services can not be cancelled, however arrangements can be made to transfer the domain name to your new provider. Therefore, the registration service fees are non-refundable. Money Back Guarantee policy does not apply to services such such as : Domain Registration, Dedicated IP, Dedicated SSL Certificate, Dedicated Servers, Web Designing and Web Development services.